Frequently Asked Questions

What are the differences between your On-Campus and Home delivery options?

With our On-Campus Delivery program, your order is placed in your student's room prior to their arrival.  The delivery is managed by our approved moving partner Storage Squad. We provide Storage Squad with your student's order and room information. A flat rate delivery fee of $45 will be added to your order to cover this service.

Home delivery works much the same as any other order. Upon check-out, you will provide a delivery address and preferred delivery date. Delivery dates need to be at least 7 days out from your order date. There is a $11.95 flat shipping charge for each home delivery order.

Can I ship room essentials items to campus myself or use a different vendor?

Possibly, but not recommended. You will need to look up package mailing instructions for campus deliveries and verify any current restrictions associated with our Move-in period.  The complexities and restrictions of on-campus package delivery at move-in are just some of the reasons we created and sponsor our On-Campus Room Essentials program. When you order through our program you have the confidence of knowing all the delivery logistics have been worked out by our organization.

How can I verify that my order was received?

Upon completion of your order, we recommend you print the order receipt page for your records. You will also receive a system-generated order confirmation by email. Please check your Spam Folder if you haven't received an email within an hour of ordering. You can also use the Contact Us link in the menu to request a copy of your receipt.

If the order deadline has passed, is it still possible to order?

Unfortunately no. We set the order deadline to ensure there is enough time to label and deliver all the orders to campus. Once the shipment arrives on campus, we also need time to organize it for pickup. 

What if we find that something in our order is missing or damaged?

We can send a replacement for an item that is missing or damaged. We recommend you review the contents of your order as soon as they are in your student's room. Use the Contact Us form to notify us of any issues. Please include your order # and a description of the issue. For missing or damaged items, refund or replacement requests must be placed within 30 days of order delivery.

What if we want to return an item?

Use the  Contact Us form to make a return request. Please include your order #, the item being returned, and the reason for the return.  You will be sent labeling instructions as well as the return address. You will be responsible for the return shipping charges. Returns must be executed within 30 days of the original order delivery.