Frequently Asked Questions

Can I ship room essentials items to campus myself or use a different vendor?

Possibly, but not recommended. You will need to look up package mailing instructions for campus deliveries and verify any current restrictions associated with our Move-in period.  The complexities and restrictions of on-campus package delivery at move-in are just some of the reasons we created and sponsor our On-Campus Room Essentials program. When you order through our program you have the confidence of knowing all the delivery logistics have been worked out by our organization.

How can I verify that my order was received?

Upon completion of your order, we recommend you print the order receipt page for your records. You will also receive a system-generated order confirmation by email. Please check your Spam Folder if you haven't received an email within an hour of ordering. You can also use the Contact Us link in the menu to request a copy of your receipt.

If the order On-Campus order deadline has passed, is it still possible to order?

The order deadline for Home Delivery is normally a few days later than On-Campus. Please go to our Home Page to determine that date.  Otherwise, for On-Campus pick up the answer is no. We set the On-Campus order deadline to ensure there is enough time to label and deliver all the orders to campus. Once the shipment arrives on campus, we also need time to organize it for pickup. 

What if we find that something in our order is missing or damaged?

We can send a replacement for an item that is missing or damaged. We recommend you review the contents of your order as soon as they are in your student's room. Use the Contact Us form to notify us of any issues. Please include your order # and a description of the issue. For missing or damaged items, refund or replacement requests must be placed within 30 days of order delivery.

What if we want to return an item?

Use the  Contact Us form to make a return request. Please include your order #, the item being returned, and the reason for the return.  You will be sent labeling instructions as well as the return address. You will be responsible for the return shipping charges. Returns must be executed within 60 days of the original order delivery.