How can I verify that my order was received?
Upon completing your order, we recommend printing the order receipt page for your records. You will also receive a system-generated order confirmation by email. Please check your Spam Folder if you haven't received an email within an hour of placing your order.
Can I include an encouragement card if I am ordering online?
Yes! After adding your care package to your shopping cart, you'll have the option to include an encouragement message. Your message will be printed on an encouragement card and placed inside your student's care package. The card will be similar in style to the one you received in the mail.
If the order deadline has passed for an event, is it still possible to order a care package?
Unfortunately, once the order deadline has passed for an event, we are unable to accept additional orders for that specific event. We recommend placing your order for the next available event.
I ordered a multi-package plan, and my student decided not to return this semester; can I get a refund?
Yes, you can receive a refund for any packages that have not yet shipped. Please contact us as soon as possible if your student is not returning. If your student is transferring to another school, we can send the remaining packages to their new school. If they are taking a semester off, we will refund any unshipped packages. Packages that have already shipped and been delivered to the university are not eligible for a refund.
What school-sponsored programs does my order support?
A portion of the proceeds from this care package fundraiser supports your students through the school-sponsored organization listed on the Home Page.
When will my student receive their care package?
We are an event-based program. All on-campus care package orders are shipped together to the school shortly after the event deadline. For specific package availability dates, please refer to the Key Dates link above.