Frequently Asked Questions

My student said that they did not receive a care package, where can they find it?

Please check the bottom of this page for notification and/or pickup instructions for your student's care package

How can I verify that my order was received?

You will receive an automatically generated confirmation email for your care package order, (if you supplied an email address).  If after a reasonable amount of time you still don't have a confirmation email, check your Spam folder.  

Can I include an encouragement card if I am ordering online?

Yes!  Once you have added your care package to your shopping cart,  you will be given an opportunity to include an encouragement message that will be placed inside your student's care package.  Your message will be printed on an encouragement card with the same inspirational quote as the one you received in the mail.

If the order deadline has passed, is it still possible to order a care package?

Check the Key Dates menu item link above for online deadlines.  If you've missed the online deadline we would be unable to accept your late order as it makes it difficult to get the package to your student on time.

I ordered a year-long plan and my student decided not to return this semester, may I get a refund?

We understand that things change.  Please contact us as soon as you possibly can in this situation.  If your student is transferring to a different school, we can ship the remainder of the plan to their new school.  If they've chosen to take a semester off, we can refund any packages that haven't already shipped so it's important that you let us know right away.  Packages already shipped and delivered will not be refunded.